SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitebuysgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitebuysgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a toy that would not only keep my cat entertained but also encourage her to exercise more, and boy, did this interactive gadget deliver! The variety of stimulating play options it offers is astounding. My cat can't resist its allure and spends hours pouncing at it. What I love most about this product is how energy-efficient it is. It comes with a rechargeable battery, which saves me from constantly needing to buy new ones - talk about cost-effective! Plus, there's something so satisfying about knowing you're reducing your carbon footprint even in small ways like this. On top of all these benefits, the safety features are excellent too; made from durable non-toxic materials and designed stably to prevent any accidents during intense play sessions.
No more boredom for my kitty. Safe, entertaining, and easy to maintain.
👍 This toy is a godsend! My cat can't get enough of it. It's engaging and keeps her active. The rechargeable battery feature is genius, saving us from constantly buying replacements. A+ for convenience!
Love the rechargeable feature! Keeps my cat entertained for hours.
This kitty entertainment gadget has been a lifesaver during quarantine - keeps our little one entertained while we're working from home. Love that it has replaceable accessories so she never gets bored 👌
Satisfactory
What an innovative product! The variety of play options are fantastic and keep my cats engaged for hours on end. And I love that it’s rechargeable.
no more boredom for my feline friend with this interactive toy really appreciate the energy efficiency too
worthwhile 👍
As an owner of a very energetic cat, I've found this interactive toy to be the perfect solution. The variety of play options keeps my feline friend engaged and active, reducing her bouts of boredom significantly. Plus, it's made from non-toxic materials which is a huge relief as safety is always paramount for me. And let's not forget its rechargeable battery - such a cost-effective feature!
They love ittttt 💖
Engaging play options, energy-efficient and safe - a cat owner's dream toy!
Engaging, safe, and rechargeable - a perfect toy for active cats.
As an environmentally conscious pet owner who's always busy with work commitments yet wants nothing but the best for my feline friend, I'm thrilled by how perfect this interactive toy has proven to be! Its engaging entertainment options never fail to captivate my cat’s attention - she simply adores chasing after those replaceable accessories. With smart activation modes that save energy while providing long-lasting fun without constant maintenance or worry over batteries running out? Yes please! Additionally, its safe design ensures no tipping or slipping incidents – a detail often overlooked by many other products in the market today. And when cleaning time comes around? A breeze thanks to its easy-to-maintain structure! This truly scores high on both convenience and functionality.
recommend
A boredom buster! Efficient use of energy and simple to maintain.
This toy has been such a hit in our household! It offers engaging entertainment that keeps our cat on his toes while also promoting exercise. The energy-efficient design with smart activation modes ensures long-lasting fun without constant maintenance or worry over batteries running out. Moreover, the stable design prevents any tipping incidents – ensuring safe playtime all around.
ok
Cat-friendly design that promotes exercise. Love the replaceability factor.