SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of epiqua.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of epiqua.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was genuinely surprised by the craftsmanship of this plate. The broken edge design is not only unique but also very intricate, making it a real standout piece in my kitchen. It's more than just functional; it's a work of art that adds an extra touch of elegance to every meal I serve on it.
Love this plate! It's so unique and adds a touch of creativity to my dining table. 👍
The broken edge design is just brilliant. Makes every meal feel like an art exhibition.
Impressive
Just got mine today, it's even more beautiful in person!
😍
I've never seen anything quite like this before, the design is really something special.
Absolutely stunning piece
Unique
It’s not just a dish, but also a masterpiece that elevates any meal served on it.
Bought one for myself and another as a gift - we both love them!
So impressed!
My kids love the broken design, they think it's super cool!
At first glance, you might think the broken edge would be sharp or uncomfortable to handle, but quite the opposite! The edges are smooth and well-crafted, maintaining all functionality while adding an artistic flair. This plate has definitely become one of my favorite items in my kitchenware collection!
I was a bit skeptical about the broken edge at first but now I absolutely adore it.
This plate is such an interesting piece. It really adds character to my table setting.
so unique and fun 🌟
The broken edge design is so innovative, I've never seen anything like it before!
Stunning design!
Absolutely adore this plate. The broken edge is such a unique touch!
Fabulous
This plate has quickly become my favorite. Love the creativity!
recommend
Such an interesting piece