SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitebuysgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitebuysgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently purchased this slow feeder dog bowl for my energetic labrador, and I'm thoroughly impressed with its performance. The durable silicone material not only ensures longevity but also gives me peace of mind knowing it's safe for my pet. What sets this product apart are the suction cups at the base - they're incredibly sturdy and keep the bowl firmly in place even during my dog's most enthusiastic meals! It has significantly slowed down her eating speed which is great for her digestion. Additionally, cleaning it up after meal times is a breeze thanks to its design. This product has truly been a beneficial addition to our daily feeding routine.
This slow feeder is top-notch!
Sturdy, reliable, and effective.
After trying numerous bowls that promised to help slow down my pup's eating, I've finally found one that delivers on all fronts! Composed of high-quality silicone, this slow feeder dog bowl is built to last while ensuring your pet’s safety. The inclusion of suction cups was a genius idea - no amount of nudging or pulling can displace it from its spot! My furry friend now enjoys his meals at a healthier pace which puts me at ease about potential choking hazards or digestive issues. Plus, post-meal cleanups have become so much simpler due to the easy-to-wash nature of silicone.
🐶💕 adore this bowl!
👍 No more speedy meals
I couldn't be happier with this purchase for our family pet! The robust silicone construction promises durability while maintaining flexibility – perfect for an overzealous eater like ours. But what really takes the cake are those super-strong suction cups; they hold firm against any canine-induced chaos during mealtime by keeping the bowl securely anchored in place. Since we started using it, our dog’s rapid eating habits have noticeably improved as he now consumes his food more leisurely – leading us to believe he’s actually savoring each bite rather than inhaling them wholeheartedly out of fear we might snatch away his dish mid-chow-down (a silly habit he picked up as a rescue). The easy cleanup is just the cherry on top of an already fantastic product!
got one of these slow feeders for my fur baby - best decision ever!
urable material, keeps in place perfectly.