SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitebuysgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitebuysgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh my goodness, this laser toy is a lifesaver! My cat used to be so restless and would constantly scratch the furniture. But now? She's too busy chasing the light around to even think ruining my couch. It’s interactive and keeps her engaged for hours on end -'ve never seen her have so fun before. The best part is that it requires minimal from me; I just turn it on and watch her go wild with excitement. This has made our bonding time more enjoyable than ever before 😺🐾
This laser toy is a gem! Keeps my cat entertained for hours and it's hilarious watching her chase the light. Definitely worth every penny.
this thingit's pure magic!!! i got one for my cat who was always bored despite having tons of other toys but nothing seemed to hold his attention long enough until we tried out this laser toy!! he absolutely loves it 🥰 not only does it keep him entertained but also provides exercise as he runs around trying to catch the elusive red dot lol plus i love that its safe for him because i was worried at first about his eyes but no problems there 👍 totally recommend!
Impressive
A must-have all cat owners! This interactive laser toy has turned our bored housecat into an energetic hunter again. Love it!
I must say, buying this interactive feline amusement device turned out to be an excellent decision! My cat seems completely fascinated by the moving light, which is remarkable considering how picky she usually can be when it comes to playthings. Not only does she enjoy herself immensely while playing with it, but I also find myself laughing heartily observing her antics – a win-win situation indeed.
recommend
My lazy boy his new gadget! He runs around chasing the red dot like there's no tomorrow - great exercise for him and amusement for us.
Affordable
i mean wow what a great buy!! if you're like me and your fur baby means everything then you'll get why keeping them happy matters so much right? well let me tell ya this little gadget did wonders here..my lazy tomcat is now active energetic all thanks to chasing that mysterious red point..he gets tired after good running n sleeps better too ❤️😻 such a relief knowing he's getting some physical activity in his day..definitely recommending this to all cat parents out there!!
Fantastic
Got this interactive for my fussy kitty, now she can't get enough it. It’s safe fun and keeps her active. Big thumbs up!
ok