SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitebuysgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitebuysgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This interactive dog puzzle has become an essential tool in our home; it truly promotes healthy eating habits while providing endless entertainment for our fur baby. Before we got this product, mealtime was over in minutes as our pup would practically inhale her food which often led to digestive issues. Now she spends considerable time working through the puzzle pieces slowly consuming her meals leading to better digestion and less bloating. Besides promoting healthier eating habits, we’ve also noticed that she is calmer during the day since starting using this product probably because all that problem-solving tires her out mentally too! And when its playtime is over? Cleaning couldn’t be easier – simple rinse off under tap water does the trick making sure hygiene isn't compromised either!
I've noticed improvement in my pet's behavior after we started using this slow feeder – less destructive chewing around the house, probably from all the problem-solving they're doing now!
What a fantastic find! This toy has been amazing for my dog. It keeps him mentally stimulated and prevents overeating. Plus, it's super easy to clean!
This product is a wonderful combination of fun and function! My pup gets so excited when she sees filling up her puzzle feeder. Not only does it keep her entertained, but it also promotes healthier eating habits by slowing down mealtime. Plus, cleanup couldn't be easier!
my pup loves it, keeps him entertained, highly recommend.
this product is great at keeping my dog occupied during meal times - no more gulping food down too quickly! plus the added mental exercise is a bonus.
I was sceptical at first about purchasing this interactive dog puzzle toy, but I'm so glad I did. It's not a toy, it's a whole experience for my pet! My dog used to gulp down his food in seconds which made me worry about his digestion and overall health. But with this slow feeder, he now takes his time eating and seems much more satisfied afterwards. Plus, the mental stimulation aspect has been a game changer - he is kept engaged for hours trying to figure out how to get every morsel of food out of the puzzle compartments. The best part? It’s super easy to clean! Just rinse under warm water and it's ready for another round of fun feeding times.
My dog can't get enough of this puzzle feeder toy! His digestion seems better since he started using it too 💖
I was pleasantly surprised by the impact this interactive feeder had on my pet's behavior. It not only slows down his eating, preventing any digestive issues, but it also keeps him mentally engaged for longer periods of time. The easy cleaning is just the cherry on top! I highly recommend it to all dog parents out there.
it turns dinner time into fun playtime for our fur baby...he looks forward to each feeding session now 😄
Amazingly clever design - promotes slower eating & healthier digestion while providing entertainment 👏
What an ingenious solution to fast-eating dogs and boredom! This toy offers mental stimulation that keeps my furry friend occupied while encouraging slower feeding for better digestion. And as if that wasn't enough - its ease of cleaning makes maintaining hygiene effortless too.