SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitebuysgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitebuysgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this is exactly what i was looking for in a pet bowl. the wooden stand adds such a nice, natural touch, and the elevation makes eating easier for my dog. i love how durable the ceramic bowl feels, and the stand keeps everything in place without sliding around. cleanup is super easy, and i don’t have to worry about it tipping over like with previous bowls. definitely a great buy.
this is a great bowl! the wooden stand keeps it stable, and my cat seems more comfortable eating at the elevated height. i love how easy it is to clean too.
I was searching for something both functional and attractive for my pet’s feeding area, and this bowl ticks all the boxes. The wooden stand is beautifully made, adding a modern yet natural touch. My cat seems much more relaxed while eating, and I’ve noticed less food spills around the area. The ceramic bowl is the perfect size, easy to clean, and feels durable. What I love most is how the elevated design seems to improve my cat’s posture while eating, and the setup doesn’t take up too much space. Overall, it’s both stylish and practical, and I highly recommend it.
Elegant!
perfect height, elegant look, makes mealtime easier for my dog.
I’m loving the style and function of this pet bowl. The elevation makes it easier for my cat to eat, and the wooden stand is surprisingly stable, not to mention it looks great in the corner of my kitchen. the ceramic bowl is of high quality, feels durable, and is simple to clean. It’s been a great improvement for both my cat’s comfort and keeping the area tidy.
I love this pet bowl! It’s beautifully crafted and the wooden stand gives it a sleek, modern look. My dog eats more comfortably now, and it has reduced spills around the floor.
Easy to clean, solid wood, and looks great in my home.
this is hands down the best pet bowl i’ve bought. the wooden stand is sturdy and well-crafted, giving a beautiful natural look to the feeding area. my dog seems more comfortable eating now that the bowl is at the right height, and there’s less strain on their neck. the ceramic bowl is smooth and easy to clean, which makes my life a lot easier. plus, the whole setup stays in place, unlike other bowls that constantly slide around. the overall design is elegant but practical, and it blends perfectly with my home decor. couldn’t be happier with this purchase!
Perfect