SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitebuysgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitebuysgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely in love with this dress! The floral pattern is so vibrant and the material feels high quality. It's perfect for any occasion, from a casual day out to a fancy dinner party. I've received so many compliments already!
this dress is just wow! it fits like a dream and the design is really pretty... i wore it to my cousin's wedding and everyone asked where i got it from 😊
Stunning design, comfortable fit. My new favorite dress for sure!
I bought this for my wife as a surprise gift and she absolutely adored it! She says that its comfortable yet stylish enough to wear anywhere. Now she wants more of these dresses in different patterns!
stunning
Fits nicely around the waist, flows beautifully down to your feet - you'll feel like royalty.
This dress has become my go-to outfit when I want something easy but still chic. Plus, the floral print makes me feel all summery even when its cold outside 🌸
Bought one of these beauties last month- best decision ever! The colors are just as bright as shown in pictures and hasn't faded after several washes either.
Lightweight and flowy - feels like a dream to wear.
the fit of this maxi dress is spot on and super flattering!! plus the fabric doesn’t wrinkle easily which means less ironing for me lol 💁♀️
sooo comfy u guys!!! srsly tho..its like wearing pjs but looking fab at the same time💖
The length was slightly long for me but with heels, problem solved! Love how versatile this piece can be – you can easily dress it up or down.
Perfect length, perfect fit! It’s my go-to outfit.
This is my first time buying a maxi dress and I'm impressed. The floral design adds a feminine touch that's not too overpowering, and the flowy fabric makes me feel so elegant!
not usually into florals but this one caught my eye...and i'm glad it did! its breezy, light and perfect for summer walks