SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitebuysgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitebuysgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this bowl has been perfect for my cat’s water needs. the elevated design is really helpful, allowing them to drink more comfortably without bending too low. the ceramic material feels durable, and cleaning it is incredibly easy—just a quick rinse and it’s ready to go again. i also love how it looks in my home, blending in with my modern decor. the bowl is the right size to keep the water fresh all day without needing constant refills. overall, i’m super happy with this purchase, and my cat seems to love it too—drinking more than ever!
this bowl has made a big difference for my cat. the elevation is perfect, and the ceramic is easy to clean. it looks great too and blends nicely with my home decor.
this elevated bowl has been a great addition to my cat’s daily routine. the height is just right, making drinking more comfortable. the ceramic is sturdy, easy to clean, and doesn’t retain odors like plastic bowls. i love the simple, modern design, and it looks great in any room. my cat seems happier and drinks more often now, which is a bonus.
Easy to clean, looks great, and prevents spills during drinking.
Perfect!
i was on the hunt for a better water bowl for my cat, and this one has been such a fantastic find. the elevated design makes a noticeable difference—my cat no longer has to crouch down uncomfortably to drink, and it seems to have improved their overall drinking habits. the ceramic material is top-notch; it feels solid and has a nice weight to it, so it doesn’t slide around on the floor like other bowls we’ve used in the past. cleaning it is incredibly easy too, which is a huge bonus for me as a busy pet owner. just a quick rinse and it’s ready for use again. i also really appreciate the design—it’s sleek, minimalist, and fits right into my home’s decor without standing out. another great feature is that the ceramic keeps the water cool, which i think encourages my cat to drink more often. i’ve noticed they’ve been staying better hydrated since switching to this bowl. overall, it’s been a huge upgrade from the typical plastic bowls, both in terms of functionality and aesthetics. i’m really happy with this purchase, and i’d recommend it to anyone with a cat or small dog looking for a high-quality, stylish water bowl.
this water bowl is exactly what I was looking for! my cat used to knock over their old dish, but this one stays put thanks to the elevation and sturdy ceramic. it’s just the right height for comfortable drinking, and the design is sleek enough to fit right in with my decor. plus, the ceramic keeps the water cool longer, which my cat loves.
decent quality, but i wish it was slightly heavier to prevent sliding. still, it gets the job done.
Perfect height, sturdy design, and my cat drinks comfortably now.
Sturdy
I’m really impressed with this water bowl! the raised design helps my dog drink more easily. it’s sturdy, looks stylish, and keeps water fresh longer. definitely worth the purchase for any pet owner.
Beautiful, functional, and keeps water at the perfect level.
the bowl is nice enough, but it’s a bit smaller than expected. works well for now, but not outstanding.