SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitebuysgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitebuysgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bowl is just perfect for my feline friend. It's at the right height and she seems to love it.
Absolutely in love with this ceramic cat dish! My kitty doesn't have to strain her neck anymore while eating, which makes me super happy!
The design of this elevated bowl is superb - very stylish and practical. Plus, it's easy to clean too.
i'm pretty impressed
Bought two of these for our cats...they're a hit! The elevation really aids their digestion and they seem more comfortable during meal times now.
I was looking for something that would make my elderly cat’s mealtime easier – found it here! This raised ceramic dish does wonders for his posture and comfort.
Highly recommended 👌
No regrets buying this high-quality ceramic bowl; it’s sturdy enough not to topple over even when my energetic kitten goes crazy during dinner time 😺
wow, what a difference an elevated food dish can make! My finicky eater now finishes all her meals without any fuss 🐾
works great
My cats are loving this elevated ceramic bowl. It's the perfect height and easy to clean too.
i'm so glad i found this elevated feeding dish. it's just the right size for my kitty and she seems much more comfortable eating now.
sturdy, stylish
Bought one of these on a whim...best decision ever! The elevation really helps our older cat eat comfortably 🐱
recommend
A must-have for any cat owner! This raised dish takes care of all the common issues associated with mealtime – messy floors, uncomfortable posture...you name it.
👍
The design is simple yet effective; keeps food in place while providing comfort for my feline friend. A definite winner in my book 😺