SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitebuysgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitebuysgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm absolutely thrilled with this pet feeder! It's been a lifesaver for my two furry friends. The raised stand is perfect, it helps them eat more comfortably without straining their necks. I've noticed they're eating better and seem happier since we started using it. Plus, the double bowls are so convenient – one for food and one for water. They're also super easy to clean which makes my life easier too! This product truly combines style, function, and comfort in a way that benefits both me and my pets 🐾🍽️
This feeder is a godsend! The raised design is perfect for my older dog who has trouble bending down. It's also easy to clean!
I'm so happy with this pet feeder, it makes meal times much easier. My cats love it and I love the convenience of having two bowls in one stand.
you know how you stumble upon something that just makes your life simpler? well this was it for me... i got two dogs at home who always made feeding time chaotic but ever since i got these ergonomic feeders things have changed big time... not only do they love eating from them because of the comfortable height but cleaning up after has become such a breeze... no more scattered bits of food or spilled water on the floor... plus its stylish design adds a nice touch to our kitchen decor 😊💖
Such a fantastic product! Not only does it look great in my kitchen, but my dogs seem to eat more comfortably now. Highly recommend.
Recommend
The best thing I've bought for my pets in ages! The double bowls are very convenient and the raised stand helps prevent neck strain - win-win!
As someone who really cares about her cats' health, I can't recommend this product enough! My kitties used to hunch over their bowls while eating - something vets say isn't good for their digestion or posture. But now with these elevated feeders, they can eat standing straight which is much healthier 👏😺 Not only that but having separate bowls means there's less chance of cross-contamination between food and water - another win in my book!
ok
Love this pet feeder! It's practical, looks good and most importantly, our furry friends find eating from them really comfortable.
This pet feeder is an absolute must-have if you ask me! The raised design ensures your little buddies don’t strain themselves while munching away on their favourite kibble. And let’s not forget those dual compartments — talk about convenience right? One side serves up dinner while the other keeps them hydrated. Plus, it's a breeze to clean up after! Simply remove the bowls from their stand and give them a quick rinse. Trust me, your pets will thank you for this one 🐶👍
satisfactory
This elevated pet feeder has been amazing for feeding time with multiple pets at home. They all have their own space now!