SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitebuysgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitebuysgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, just wow! This toy has been an absolute lifesaver for me and my pup. It's incredibly durable and withstands my dog's constant chewing. Plus, the sound it makes keeps her engaged for hours on end. I've tried other toys in the past but this one is by the best. Love how it combines fun with dental hygiene - a win-win situation if you ask! 👍i have to i was skeptical at first but this chew toy proved me wrong big time! not only does it keep my furry buddy entertained but also helps clean his teeth which is a huge bonus considering he hates toothbrushes lol 😂 plus its bite-resistant features mean i don't have to worry about him swallowing small pieces great product indeed!
This interactive chew toy has transformed our puppy playtime sessions into something more engaging and fun-filled. The sound feature intrigues our little furball so much that he spends most of his time playing with the toy instead of chewing on furniture or shoes (a blessing in disguise!). Moreover, its bite-resistance ensures longevity which means we won’t be needing a replacement anytime soon.
Sturdy, engaging and great for dental health - a fantastic chew toy!
this thing rocks!! finally found a solution to endless gnawing problems thanks to this amazing invention...not only does it distract my pooch from destructive habits but also promotes healthy teeth cleaning routine love how resilient yet gentle this thing is on their gums wish I had come across such an innovative product sooner thumbs up 👍
My dog absolutely adores this chew toy! It's not just a toy, but also an effective tool for dental hygiene. The sound feature keeps my pup amused and engaged, while the bite-resistant material ensures it lasts longer than other toys we've tried. Couldn't be happier with this purchase!
Keeps my pup entertained and his teeth clean. Highly recommended!
The best part about this product? It's bite-resistant so no worries about tiny pieces breaking off or anything like that plus i have noticed some improvement in my dog's breath since he started using this definitely recommend 😊
I got this interactive chew toy for my new puppy and I must say it’s worth every penny. Not only does it him entertained but also helps in maintaining his oral health which is quite impressive. Plus, its durability is commendable still intact after weeks of constant gnawing.
Durable, fun, and promotes good oral hygiene. Best purchase ever!
This thing is awesome! My little furball can’t get enough of the fun sounds it makes when he chews on it. And as a bonus, his teeth are looking cleaner too! This product really hits two birds with one stone – entertainment and dental hygiene all rolled into one great package.
A godsend for teething puppies; keeps them busy and helps clean teeth.
What a fantastic find! This interactive chew toy has been keeping our energetic pup busy for hours on end. He loves the sound effects and we love how durable yet gentle it is on his young gums...not to mention that chewing action helping to keep those pearly whites clean!
An interactive toy that's dog-approved! Bonus points for improving dental health.