SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitebuysgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitebuysgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow! This electric ball has been a real hit with my feline. It's interactive, engaging and keeps them entertained for hours on end. The way it zips around the room is just too much fun to watch. I've noticed that my cats are more active and playful since we got this toy - they're even losing some weight! Plus, it's super easy to use and charge up when needed. A great purchase overall 🌟🐱
My kitty can't resist this electric ball! It's interactive, fun and keeps her entertained. She loves the unpredictable movements and I love seeing her so active. win-win!
Impressive
I'm absolutely loving this new cat toy...it's like magic in a sphere! My little furball was instantly intrigued by its unpredictable movements and bright lights. Not only does it keep her busy while I work from home but also helps me bond with her during playtime 😻 The best part? It’s rechargeable so no worries about batteries running out!
This toy is a hit with my feline friend! Its erratic movement keeps him on his toes. Plus, it's rechargeable - no more batteries to worry about.
recommend
so i bought this crazy little gadget for my kitty who loves chasing things around the house...best decision ever!! she can't get enough of it, always pouncing at the light whenever she sees it move across the floor😸 plus it doesn’t make any noise which is perfect because i work nights & need quiet during the day.
worthwhile
Absolute-changer for our lazy cat! The lights and motion keep him engaged and moving throughout the day. Simple to use and charge when needed.
Fantastic
this electrifying sphere of joy has been nothing short of amazing for our two cats they love stalking chasing and batting at its every move their energy levels have skyrocketed since we introduced them to this nifty invention not only do they get plenty of exercise but also seem happier than ever before definitely worth every penny 💖💫✨
Purchased this for my cats who were starting to put on weight - they're now more active than ever chasing it around all day. Easy to operate too!
ok