SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of epiqua.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of epiqua.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can't say enough good things about this toy. It's a remote control car that also flies - it's like getting two toys for the price of one! The design is sleek and appealing, and the build quality has stood up to my kids' rough play. I was pleasantly surprised by how easy it was to operate; even my youngest picked it up quickly. This flying car toy has provided hours of fun for our family, indoors and outdoors alike.
🚗💨✈️ This toy is off the charts! My kids can't get enough of it. The flying feature is just out of this world!
I've never seen a remote control car that also flies! It's like having two toys in one, and my little ones are absolutely thrilled.
This thing is too cool for school. It drives AND it flies? Genius design!
Awesome
i bought this for my nephew...he won't stop playing with it. seems to be his favorite present so far 😊
impressive
Absolutely fantastic! The dual functionality keeps the children entertained for hours on end.
recommend
This product has exceeded our expectations - sturdy, easy-to-operate and tons of fun!
Fantastic
Honestly, I'm more excited about this toy than my kid is. It's amazing how it transforms from a car into a plane in no time.
fine
it's not every day you see something as awesome as this...my grandkids love their new toy 🎁
The best part? No assembly required! Out-of-the-box ready for action 👌
Super
My daughter loves her new magic car - she says it’s because cars aren’t supposed to fly but hers does 💖
unbeatable
My kids are over the moon with their new flying car. It keeps them busy and active instead of sitting in front of screens all day.
recommend
This is perfect for indoor or outdoor play - rain or shine, fun guaranteed!
Satisfying
The remote control is easy enough for my 4-year-old to use and robust enough for my teenager. A win-win in our house.
ok