SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of epiqua.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of epiqua.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When I saw this plush ring box, I knew it was the perfect way to pop the question. It's not just a box, but a keepsake that adds an extra layer of sentimentality to such a significant moment in our lives. The quality is excellent - soft and durable with beautiful details. It's romantic yet playful, which perfectly encapsulates our relationship. My partner was absolutely overjoyed! This product truly elevates the experience of giving or receiving jewelry.
My partner was thrilled with this adorable ring box, it made our moment even more memorable. 💖
Cute and beautiful
Love this little plush box! It's so cute and adds a romantic touch to the gift. Perfect for special occasions.
Super soft and cuddly! The is top-notch, and gives such a unique to traditional ring boxes.
Adorable
This product is just too precious for words. Amazing detail, very well-made!
bought one of these for my girlfriend when i proposed... she loved it as much as the ring itself 🥰
😍
Exactly as in the description
The perfect blend of romance and fun. My fiancee couldn't stop smiling when I pulled out this plush box.
It's soft and cuddly and well made! My wife loves it.
recommend
this thing is amazing!!! super soft, high-quality material... really sets the mood right 👌👌
Absolutely delightful!
Charming
Such a sweet idea - who wouldn't love getting their bling in something so adorably different?
ok
A charming twist to a classic tradition. The quality of the plush material was surprisingly good too!
sweet
The cutest ring box I've ever seen, hands down. It's soft, well-made and just oozes romance.
Impressive
This little guy added such a fun, unique touch to my proposal - we both loved it!
i never write reviews but this one deserved it... made our special moment even more unforgettable 😊💍👏
Lovely
Well made! Love it.