SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitebuysgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitebuysgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’ve tried a few water fountains for my cat, but this one has been the best so far. It’s incredibly quiet, so it doesn’t disrupt the house, and the water stays fresh all day. My cat has been drinking more since I got it, which is great for their health. It’s really easy to clean, which is a must for me, and the sleek design fits perfectly in my kitchen. I love that I don’t have to worry about stagnant water anymore. Overall, I’m really happy with this purchase and would recommend it to any cat owner!
this fountain is fantastic! my cat drinks way more now, and it’s super easy to clean. the water stays fresh, and the quiet operation is a huge plus. definitely worth the purchase.
I’m so impressed with this fountain! It’s super quiet, and my cat started using it immediately. The water stays fresh and clean all day, and I’ve noticed my cat drinking more than before. It’s also really easy to take apart and clean, which is a big plus. The design is sleek and modern, making it a great addition to my home. Highly recommend!
The proximity sensor works well and is quiet, so it's good.
Excellent and quality product. Stainless steel is good. You can see water height. Much better than my old fountain. Easy to replace filter and clean. Looks prestigious also. The Cat and the dog loved. Suitable up to medium dog size. The motion sensor is surprising and recommended works excellent, detects the movement of the dog and cat up to 5 meters. Cats and the dog loved. Invites one to the dog that it stands for cats on the marble for chilled water.
My cat is happy with its new water source. Good quality, very quiet thanks seller. I advise your cat will be happier☺️☺️☺️
this water fountain has made a big difference for my cat. they’re drinking more water now, and I love knowing that it stays fresh all day. it’s also super quiet, which is a big plus, since other fountains I’ve tried were too noisy. the design is simple but sleek, and it’s easy to take apart and clean. I also like that it doesn’t take up much space. overall, it’s a great addition to my home and has helped keep my cat hydrated. definitely recommend it to anyone looking for a high-quality, quiet water fountain.
The fountain is very beautiful, the cats drank as soon as they put it!!😍😍
sleek design, runs quietly, and my cat loves drinking from it.
This fountain has been great for my cat’s hydration. It’s quiet, the water stays fresh, and I love how easy it is to clean. My cat seems to enjoy drinking from it more than a regular bowl, which is fantastic. It runs smoothly and doesn’t make any annoying noises, and I love the sleek design. Definitely a great buy for any cat owner!
my cat immediately started drinking from this fountain. it’s quiet, keeps the water clean, and is really easy to maintain. i’ve noticed my cat drinking more throughout the day, which is awesome!