SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitebuysgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitebuysgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently purchased this stainless steel retractable fire tube stick and it has been an absolute revelation. The design is sleek, modern, and incredibly functional. It's very easy to use - the retractability feature allows for great convenience and port. The fact that it's made of stainless steel gives me confidence in its durability and longevity. I've used it several times already on camping trips with friends, who were all equally impressed its performance. This product certainly offers fantastic value for money.
Just got my fire tube stick and it's amazing!
Superb fire stick!
The Retractable Fire Tube Stick is a must-have addition to any outdoor enthusiast’s kit! Its stainless-steel construction guarantees resilience against wear-and-tear while ensuring a long lifespan for the product itself. The retractable feature ensures easy storage without compromising on functionality or performance – a perfect blend of convenience and utility! I have found my fires starting quicker since using this tool which has saved valuable time during my camping trips.
😍 absolutely love this retractable! It’s so easy to use, super sturdy and the fact that it's made of stainless steel means it will last for ages. Great purchase 👌.
A must-have for camping.
This fire tube stick is nothing short of amazing! It's compact due to its retractable nature, making it super convenient for travel purposes or just storing away when not in use. Plus, being made from stainless steel means you're getting something sturdy that can withstand different weather conditions without rusting or breaking down over time.
i've been using this fire stick for a while now and i gotta say, i'm really impressed with its performance.
Stainless steel means longevity!
I am extremely satisfied with this purchase; the quality of the material far exceeded my expectations as did its overall performance! Even after multiple uses, there was no sign of wear or tear whatsoever - proof that investing in high-quality tools like these pays off!
This little gem has proven to be an excellent addition to our camping gear.
Great addition to my gear!
As an avid camper who values efficiency and reliability above everything else when choosing gear, I'm thrilled to say that this Stainless Steel Retractable Fire Tube Stick ticks both boxes effortlessly!
who knew a simple thing like a fire tube could make such difference? 😮
nice