SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of epiqua.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of epiqua.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a reliable storage solution that would keep my pantry organized without compromising on aesthetics. This transparent jar has proven to be just the ticket! It's large enough to hold quite a bit, but not so big that it takes up too much space. The transparency is great because I can see exactly what's inside and how much is left, no more guessing or unnecessary spills trying to find something. Plus, they're super easy to clean - just toss them in the dishwasher and they come out looking brand new!
Just what I needed for my kitchen, these jars are perfect and so clear!👌
This jar is fantastic. Makes finding things in my pantry a breeze.
Superb
i'm really impressed by the quality of this transparent storage container, it surpassed all expectations.
Highly recommend!
Absolutely adore this product! It’s made storing dry goods like pasta and rice so much easier, plus they look great on display 😊
ok
this little guy is surprisingly durable - even survived being dropped onto tile floor!
👍
It fits perfectly into my cupboard space and holds just enough coffee beans for me. And looks good too!
recommend
No more guessing games with ingredients; thanks to these jars, I know exactly what’s where at all times.
satisfactory
i've found that these jars seal tightly which keeps food fresh longer – definitely worth every penny.
worthwhile
Finally found the perfect solution to store my homemade granola – it stays crunchy and delicious in this jar. 🥳
good
This jar has been a lifesaver for my baking supplies. It's crystal clear, so I can easily spot what I need without rummaging through everything. Plus, the tight seal keeps everything fresh and it adds a neat look to my pantry.
👏
Perfect for my kitchen needs.
durable
Aesthetically pleasing and practical.
practical
This jar is sturdy and reliable.