SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitebuysgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitebuysgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love the automatic open feature! It's so convenient when I'm juggling my coffee and bag in the rain. The wooden handle is a classy touch too.
This umbrella has saved me from many sudden downpours, it opens quickly at the press of a button. Plus, it looks super stylish with its wooden handle!
I was impressed by how sturdy this umbrella is despite strong winds. And it folds up small enough to fit my purse - bonus points for portability!
The large coverage keeps me dry even during heavy rains and wind doesn't stand a chance against those reinforced ribs. 🌧️💪
it's compact, yet offers great coverage. really like that i can just press a button and voila, protection from rain or sun!
Absolutely adore the elegant wooden handle on this one! Not only does it look good but feels comfortable to hold as well.
The windproof design has been tested in some pretty wild weather – passed with flying colors!
Pleasantly surprised by its UV protection feature! Now I don't have to worry about harmful sun rays during unexpected sunny spells ☀️🌂
this little gem fits perfectly into my backpack without taking up much space plus opening mechanism is so smooth
i must say this umbrella provides excellent shade from both rain & sun while looking sophisticated thanks to that natural wood handle
Nice umbrella
This umbrella folds down to a perfect size that fits easily into my bag, plus the automatic open feature is super handy!
i love how sturdy and reliable this one feels even when wind tries its best to flip it over no chance buddy
The large coverage of this umbrella ensures I stay dry during those unexpected showers. It's become my go-to accessory for rainy days.
It’s not just about staying dry anymore, but doing so with style! This sleek looking umbrella with its natural wooden handle has upped my fashion game significantly.
Compact, sturdy and stylish
I'm all about that automatic open feature. It's a lifesaver during those unexpected showers.
No more battles with the wind! This brolly holds up even in strong gusts.
The wooden handle feels so comfortable to hold, plus it adds a touch of elegance to my daily essentials.
This is not just an umbrella, it's also a UV shield. Perfect for sunny days!